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  • Why it's better | Zenbivy Sleeping Bag Systems

    Why Zenbivy Is Better

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    Read Media & Press Reviews

  • FAQ | Zenbivy Sleeping Bag Systems

    Frequently Asked Questions

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    About Zenbivy

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  • Shipping

    CURRENT FULFILLMENT TIMES
    2-Day Air, Express, and International Priority orders are processed & shipped out in 1 business day.
    US Ground & International Economy orders are currently taking 4-5 business days to be processed & shipped out.

     

    Duties/Taxes for International Customers

    Packages will be subject to import/duty fees upon arrival. Customers are responsible for these fees. If you refuse the package upon delivery, the order will be sent back to us and processed as a standard return. Please note that we do not refund original shipping costs for returns. 

    Customers in Canada — Please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly.

     

    We strive for fast, efficient shipping so that you get your Zenbivy products when you need them. If you have any questions about the status of your order, please contact us at orders@zenbivy.com and we will be happy to help you out. 

    Shipping within the US

    Ground orders are processed and shipped within 2-4 business days (unless otherwise noted under our Current Fulfillment Times at the top of the page).

    2-Day Air and Express orders are processed in 1 business day. Cut off time for same-day shipping is 9am PST. We do not guarantee delivery time once it has been shipped.

    We ship Monday through Friday. All 2-Day Air shipments ship with Fedex. PO Box addresses and "General Delivery" to USPS Post Offices must choose the Ground Shipping option. 

    *Free Ground Shipping on US orders over $300

    Shipping Method Condition Price (USD)
    Ground Shipping (arrives in 5-15 business days) $0 - $49.99 $7
    Ground Shipping (arrives in 5-15 business days) $50 - $99.99 $9
    Ground Shipping (arrives in 5-15 business days)
    $100 - $199.99 $12
    Ground Shipping (arrives in 5-15 business days)
    $200 - $299.99 $15
    Ground Shipping (arrives in 5-15 business days)
    $300 and up FREE
    Express Shipping (arrives in 4 business days) 0lb - 3lb $19
    Express Shipping (arrives in 4 business days)
    3lb - 5lb $24
    Express Shipping (arrives in 4 business days)
    5lb - 7lb $29
    Express Shipping (arrives in 4 business days) 7lb - 10lb $34
    Express Shipping (arrives in 4 business days)
    10lb - 25lb $44
    Express Shipping (arrives in 4 business days) 25lb - 100lb $74
    2-Day Air (arrives in 3 business days) 0lb - 3lb $29
    2-Day Air (arrives in 3 business days) 3lb - 5lb $34
    2-Day Air (arrives in 3 business days) 5lb - 7lb $39
    2-Day Air (arrives in 3 business days) 7lb - 10lb $44
    2-Day Air (arrives in 3 business days) 10lb - 25lb $54
    2-Day Air (arrives in 3 business days) 25lb - 100lb $84

     

    International Shipping

    International Economy orders are processed within 3-5 business days (unless otherwise noted on our Current Fulfillment Timesat the top of the page).

    International Priority orders are processed in 1 business day. Cutoff time for same-day shipping is 9am PST. 

    Shipping is based on weight and will be automatically calculated at checkout. Rates may vary depending on the destination. 

    International customers are responsible for all import/duty fees.

    *Customers in Canada: please be aware that although we ship from the US, our products are manufactured in Vietnam and Taiwan. Duties/taxes will be charged accordingly. 

    Shipping Method Condition Price (USD)
    International Economy
    0lb - 2lb $29 - $39
    International Economy
    2lb - 4lb $39 - $49
    International Economy
    4lb - 8lb $49 - $69
    International Economy
    8lb - 15lb $69 - $89
    International Economy
    15lb - 25lb $79 - $109
    International Economy
    25lb - 100lb $149 - $179
    International Priority (processed in 1 business day) 0lb - 2lb $39 - $59
    International Priority (processed in 1 business day) 2lb - 4lb $49 - $69
    International Priority (processed in 1 business day) 4lb - 8lb $59 - $89
    International Priority (processed in 1 business day) 8lb - 15lb $79 - $119
    International Priority (processed in 1 business day) 15lb - 25lb $99 - $159
    International Priority (processed in 1 business day) 25lb - 100lb $179 - $229

     

    If your country is not listed in the dropdown menu in the top right corner of our site and you would like to purchase gear, please reach out to us at orders@zenbivy.com


    Tracking

    Once your order ships, you will receive an email notification with your tracking information. If you have any questions or issues with your tracking, please email us at orders@zenbivy.com